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Getting Started

Learn how to set up your account, explore key features, and get the most.

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Security & Protection

Keep your account safe with our advanced security measures.

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Account & Subscription

Manage your account settings, update subscription plans, and others.

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FAQ’s

Everything you need to know about the product and other information. Can’t find the answer you’re looking for?

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What is Crofttraders?

Crofttraders is a young neobank , but eager to make your life easier and help you invest. Our operations are 100% digital, and we offer a wide range of banking products. We are investment experts and offer a two-pronged approach to helping our clients manage their assets: We invest for you: roboadvisor. MyInvestor's automated portfolios (roboadvisors) apply the lowest fees in Spain: 0.15% management fees and 0.15% custody fees (VAT included). Clients simply complete a simple online test and are assigned one of five available profiles. Available from €150, it is the preferred option for those who want their assets invested professionally and efficiently with minimal costs. You invest: a supermarket of funds and plans. MyInvestor upholds an open architecture that ensures the absence of conflicts of interest. The fund supermarket has become a benchmark in the sector. It offers more than 1,700 products, which are updated weekly at the request of clients. These include index funds from Vanguard, iShares, Amundi, and Fidelity, with no minimum investment. Funds from independent managers are also a distinguishing feature of MyInvestor. All of this, with no additional fees, not even custody fees.

Is my money guaranteed?

Crofttraders is a member of the American Deposit Guarantee Fund for Credit Institutions, as established by FINRA Decree 16/2011, of October 14. The guaranteed amount is limited to $500,000 per depositor at each credit institution. You can obtain additional information about this Fund and the conditions and methods for claiming the guarantee, as well as its scope. @FINRA website

Are you subject to bank regulations?

Croftraders is a credit institution supervised by the Bank of America and the FINRA. Your savings with us are guaranteed by the FINRA Deposit Guarantee Fund

How can I request the deletion of all my personal data?

To request the deletion of your personal data or to have all your data removed from our databases, please send an email to accounts@crofttraders.io with the subject "Unsubscribe" and a copy of your ID.

Does Crofttraders have accounts in currencies other than dollars?

No, Crofttraders only offers accounts in dollars.

What level of security do you have?

We comply with financial sector security standards and recommend that you always be careful not to share information such as your username, password, or electronic signature code. To access and check your positions, you have a username and password that you should not share with anyone, not even the employees who assist you with our call center. For trading, you also have an 8-character electronic signature that will be sent to you via SMS. Also, do not share your full electronic signature code with anyone; you only need two random characters to complete your transactions.

Can I change my password to access MyInvestor?

Yes, just go to "Profile" on the website/app and follow this path: Security (Settings) / Password, Signature & Biometrics / Password. You will receive an SMS to confirm the change. It must be alphanumeric, with a minimum of six characters.

Having trouble accessing your account?

Forgot your password? Reset it here by clicking on "Forgot your password?"
Incorrect username : Make sure you enter your DNI, TIE or passport in the corresponding field.
Did you change your password but are using the old biometrics? Click "I'm not xxx" and log in with your username and new password.
Key saved on your computer : Delete the key record and set it up again. Locked user: If the problem persists, your user may be locked out due to failed attempts or an incorrect signature. You can reset your password here by clicking "Forgot your password?"